You've got questions. We've got answers! Here are answers to some of the most commonly asked questions.
To cancel any in-store pick-up, curbside pick-up or delivery order, please call the store listed on the Order Confirmation email and provide the order number.
Yes, we do! To request contactless/curbside pickup, please wait until you receive the order is ready email before heading to the store. Once you arrive, park in the ABC Express or nearest parking spot and call the store. An adult 21+ with a valid, government-issued photo ID is required for pick up.
To comply with an online shopping requirement called the General Data Protection Regulation (GDPR), you must create an online account and be signed into it in order to use promo codes. Creating an account indicates you are giving us permission to provide a personalized site experience, which includes using online promo codes. It’s not our preference, but it is a requirement for us to conduct business online. Simply click here to create an online account or if you already have an account, sign into your account and check the Deals and Offers box and the promo code should work. If you continue to have trouble, please contact our guest services team at www.abcfws.com/contact-us Usernames and passwords are the same for abcfws.com and The Vault.
For your protection, we do not save your payment information to the order, therefore orders cannot be edited online once the transaction is complete. For ship-to-home orders not yet processed, please complete the form found on abcfws.com/contact-us. For in-store pickup orders, you may remove or make changes to your order at the store when you arrive for pickup.
When you place an online order for in-store pick up, you will receive two emails. Email No. 1 is your order confirmation indicating your order was received. Email No. 2 will let you know your order is ready to pick up. Please do not go to the store until you receive Email No. 2, otherwise the order may not be ready. Orders not picked up in 5 days will be cancelled automatically and a refund will be issued.
If you want to purchase an item a specific store does not carry, please call the store and see about placing a special order. Please note clearance items are non-transferable. To purchase an item at the clearance price, the item must be purchased in the specific store that shows inventory at the clearance price.
Yes, there are many products that we do not carry in our stores that we are able to special order through our distributors. To inquire about placing a special order, visit any of our stores, they can assist you with your purchase.
Join our ABC Access loyalty program and download the app for access to special offers, coupons and other benefits throughout the year.
No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card. Shipping charges may apply to physical Gift Cards purchased online. Digital eGift Cards are sent via email and incur no shipping charges.
Not at this time.
Visa, MasterCard, American Express, Discover.
In order to protect you from unauthorized transactions, we require your credit card's Security Code.
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as CS *ABC FINE WINE SPRT.
eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
eGift Card: eGift Cards will be sent via email. Please see the "eGift Cards" section below for more about eGift Cards.
You can purchase delivery tracking for physical gift cards, otherwise the gift card is shipped standard USPS and can take up to 14 business days.
Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.
Yes. To do so, go to the "FOR ME" tab when asked who the gift card is for. Your eGift Card will be sent to the email address entered on the Payment Page. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. Go to the "FOR ME" when asked who the gift card is for. Your eGift Card will be sent to the email address entered on the Payment Page. Enter your recipient's name and your personal message on the eGift Card messages page and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Yes. If you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card to ABC Fine Wine & Spirits" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from ABC Fine Wine & Spirits."
No refunds on gift cards. Gift Card Balance Check
ABC Fine Wine & Spirits stores throughout the state of Florida and on our websites: www.abcfws.com, app, and www.theabcvault.com.
There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Not at this time.
An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Guest support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
Government-issued ID and an ABC Access Rewards account are required for gift card redemption.
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Guest support.
Your eGift Card has cash value and should be safeguarded as such. If you lose your eGift Card, contact Guest support immediately, 833-885-1667. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Guest support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
ABC Fine Wine & Spirits has partnered with CashStar, a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Click here to shop for gift cards at ABC Fine Wine & Spirits.
ABC Access is our free rewards and benefits program that quickly gets members access to our best offers, everyday discounts, $5 coupons for every 1500 points earned, plus an invitation to the Vault when you earn enough points.
You can sign up online, on our website, or in the app.
To see if you have an online account, please click here to reset your password. If you do not receive a reset password email within five minutes, you will need to create an online.
Yes, with the exception of wine storage vaults (where available), gift cards and eGift cards, Access members earn 5 points for every $1 spent on regular items and 10 points for every $1 spent on ABC’s Sourced & Certified brands. For points to apply automatically, please provide your phone number when you checkout at a store or sign into your account when you’re shopping online. Points are visible in your online account within 24 hours of purchase.
All the rewards and benefits announcements from ABC Access are sent via email. That is why we require a valid email address. Members who decide not to provide an email address will continue to get great values and member discounts in-store but the only way to maximize the program is to provide a valid email address.
Creating an online account is the only way to shop with ABC online and still earn points. It is also the only way to shop from the Vault, where we keep highly allocated items.
As long as you provide the same phone number and email used to sign up in-store, the two will merge. If you visit your account online and do not see your points, please visit abcfws.com/contact-us.
It could be that you’re unsubscribed from receiving ABC emails or they are going to your spam or promotions folder. Typically, it’s because guests have not created their online profile (a new online account is required since October 16, 2024) at https://abcfws.com/login.php
That is the only way we can send guests an invitation.
You also must be a guest in good standing in order to receive an invitation. What does that mean? Well, it means if you are caught or suspected of illegally (yes, it’s illegal to sell alcohol without a proper license) selling items purchased from the Vault, you will receive no more invitations to it. We reserve the right to send invitations to our guests who enjoy, not illegally sell, items they purchase from us.
All the rewards and benefits announcements from ABC Access are sent via email. That is why we require a valid email address. Members who decide not to provide an email address will continue to get great values and member discounts in-store but the only way to maximize the program is to provide a valid email address.
No, for ABC to comply with an online shopping requirement called the General Data Protection Regulation (GDPR), guests must create and sign into an online account in order to use promo codes. Creating an account indicates you are giving us permission to provide a personalized site experience, which includes using online promo codes. It’s not our preference, but it is a requirement for us to conduct business online. Simply click here to create an online account or if you already have an account, sign into it and your promo code should work. If you continue to have trouble, please contact our guest services team at https://abcfws.com/contact-us. Usernames and passwords are the same for abcfws.com and The Vault.
As a member of ABC Access, you will earn points on all items in store (excluding gift cards) when you provide your phone number or member ID at checkout. You’ll also earn points on abcfws.com purchases but you must be logged into your account online or in the app. Gift cards excluded.
It can take 24-48 hours for points from online orders to be reflected on your Rewards Account, after pick up.
Each dollar spent is worth five ABC Access points. Each dollar spent on Sourced & Certified products at ABC is worth ten points.
There are two ways we track your ABC Access points: Key Level Points are the number of points you need to reach the next key level. Every time you collect 2,500 points, you reach the next key level and access to new benefits. Year-to-Date (YTD) Points are the points you collect in the calendar year which earn your status. These points are reset to zero Jan. 1 of every year.
Once a Member attains a new Key Level status, such status is valid for the remaining calendar year in which the Member earned that level, in addition to the following calendar year. By way of example, if a Member earned Gold status in September, the Gold status would be valid from September to December of the current year and then for the next full calendar year from Jan. 1 through Dec. 31. Access Key Levels are earned based on a Member’s activity in the immediately preceding calendar year. A Member must qualify each calendar year in order to earn a Key Level for the following year.
Every time you earn 1,500 points, you’ll receive a $5 Reward to use in-store or online on a future purchase (Limit five $5 coupons per day). Points are also used to achieve tier status; at each tier you’ll receive additional benefits.
ABC Access points are reset to zero Jan. 1 every year. Points earned toward your next $5 reward coupon do not expire but reset to zero every 1500 points earned.
Visit abcfws.com and sign into your account. Click on https://abcfws.com/rewards. Your points will appear in your account within 24-48 hours. If you still have trouble, please visit abcfws.com/contact-us and complete the form.
Purchases made through Shipt, DoorDash, Uber, and Instacart are not eligible to receive rewards points. You can, however, earn points with delivery orders placed on our website or app.
When you sign up for ABC Access, you will receive discounts like $10 off of every $100 of wine or beer (excluding items with prices ending in 8, 3L and box wines), more than $500 of discounts emailed to you each year, members-only savings on beer and cigars plus free-bottle offers. You will earn a $5 Reward for every 1,500 points you earn in-store or online (limit five $5 coupon per day).
Rewards are sent on the 1st and 15th of each month.
You may present the barcode for in-store checkout or use the promo code for online. Barcodes will not scan if your phone is in dark mode.
The reward is valid for 14 days starting on the date the email was sent to you.
Spirits, wine, cigars, beer, and gourmet food, the exceptions include gift cards, eGift cards, events and classes, ice and taxes, items with prices ending in 8, 3L and box wines. *Additional restrictions may apply.
Yes, $5 reward coupons may be combined with ABC Access birthday coupons, ABC Access $10 off $100 wine and beer discounts and buy 2/save $ deals. The $5 coupons can be combined with some other coupons, deals and offers, but not all.
No, all ABC coupons (including the $5 reward coupon) must be redeemed for the full amount.
Contact us by visiting abcfws.com/contact-us and a representative can work with you.
ABC Access members achieve key-level status in Bronze, Silver or Gold by collecting YTD points with each purchase.
Bronze: 0-2,499 YTD points*
Silver: 2,500-4,999 YTD points*
Gold: 5,000+ YTD points*
*Points must be earned during the calendar year (Jan. 1- Dec. 31)
The fastest and easiest way to see the differences between Bronze, Silver and Gold key levels is to visit our ABC Access Rewards page at abcfws.com/rewards.
At the beginning of each calendar year, a member’s YTD points balance is reset to zero. While points are reset to zero on Jan. 1 of each year, a member’s tier status is maintained in the year it is earned plus the following calendar year. In order to retain your tier status, you need to earn a balance greater than or equal to the tier status point threshold in the following calendar year.
It’s easy! Click the Sign in/Sign up icon found in the upper right-hand corner of our abcfws.com homepage. Sign into your account and make any necessary changes. If you forgot your password, click “Forgot your password” and an email will be sent to help you. If you do not receive a password reset email, you most likely do not have an online account. If this is your first time on the website or you have not already set up an online profile, this is a good time to do it. Usernames and passwords are the same for abcfws.com and The Vault.
There are a couple of reasons why guests do not receive ABC emails. Sometimes the emails land in the Spam folder, which is something ABC cannot control. Gmail users often find them in the Promotions inbox. You may have unsubscribed to receiving emails from us in the past. To re-subscribe, visit abcfws.com/contact-us, submit the request and we will take care of it. Another good way to make sure your information is accurate is to create your online profile at https://abcfws.com/login.php. Below are some instructions for unblocking ABC emails from Gmail, Hotmail, Yahoo & AOL.
Step 1: Go to Gmail settings (by clicking the gear icon).
Step 2: Click the Filters and Blocked Addresses tab.
Step 3: Scroll down to the bottom of the screen and you’ll see a list of blocked addresses.
Step 4: You’ll have to scroll through the list to find the guest services email and click the Unblock link.
Step 1: Access Settings: Log into your Outlook.com account and click the Gear Icon in the top right corner.
· Step 2: Under the "Blocked senders and domains" section, locate the email address or domain you want to unblock.
· Step 3: Unblock: Click the Trash Can icon or Remove next to the address.
· Step 4: Click the Save button at the bottom to confirm.
From Junk Folder: Open the Junk Email folder, open the email, and click Not Junk.
Safe Senders List: Add trusted email addresses directly to your Safe Senders and Domains list in the same "Junk email" settings menu to ensure they never get blocked.
Step 1:Click the Settings icon Image of the Settings icon. | click More Settings.
Step 2: Click Security and Privacy.
Step 3: Mouse over an email address, then click the Delete icon.
Step 1: Access Settings: Click the Settings (gear icon) in the top right corner of your AOL Mail.
Step 2: Navigate to Security: Select More Settings. Manage Blocked Addresses: Click Security and Privacy
Step 3: All the email address along with the domain names that either you have blocked or AOL has blocked will be listed.
Step 4: Select the addresses and the domains that you wish to unblock one by one.
Step 5: Press ‘Delete Key’ on your keyboard or tap on your mobile device.
Step 6: Select ‘Save’ on the top, right corner.
As long as they are yours, yes. Our system is set up to merge accounts that have matching phone numbers, addresses or email addresses. Your online profile should also merge with your active existing account. If you are still having trouble, visit abcfws.com/contact-us and one of our guest service representatives will contact you.
The Vault is where we keep highly sought-after bourbons, wines and other hard to find treasures. The program was set up to give more people a fair shot at getting a bottle and to reward guests.
ABC Access members who reach Gold key level and have an online account created after October 16, 2024 are eligible for at least one invitation to purchase from the Vault each year. Members who receive an invitation may purchase one bottle from the available selection while supplies last. Anyone caught reselling items purchased from the Vault will be permanently banned from receiving future invitations.
An invitation to the Vault does not guarantee a purchase. There is a very limited quantity of every item sold in the Vault, so products are sold on a first-come, first-served basis
Only one Vault purchase may be made per person per day. The last order placed will process, but any previous orders will be cancelled. If you have more than one account, they will be merged into one.
The Vault opens periodically each month. Only members who receive an invitation will have the “key” to enter. Keys are tied to a member’s account. Vault invitations are sent to Gold Key members and the purchaser’s information must match the Gold Key account members’ information, or the order will be rejected. Guests must enter the Vault through their invitation, entering through any other means could result in an order cancellation this includes ‘bot’ usage.
You will need to select a store at the time of purchase. Your bottle will be shipped to that store and you will receive an Order is Ready for Pickup email when it’s available for pickup at that store. It can take up to 15 business days for the order to arrive in store.
Depending on how many orders we must fulfill and the store’s truck schedule, your Vault order will arrive at the store you selected anywhere from 5-15 business days.
It’s most likely because you haven’t set up your online profile at abcfws.com/register. You need an online profile before you can shop the Vault. Use the same ID and password on the Vault that you use to setup your profile.
You might also check your spam or promotions folders, as sometimes our emails end up there.
ABC Access members who illegally resell their Vault purchases forfeit their Vault access for life. So, if you have been reselling bourbon online without a license, that may be the reason you are not receiving invitations.
Anyone found to access the Vault through means other than their invitation, risk having their order canceled or being banned from the Vault either temporarily or permanently, this includes ‘bot’ usage.
Most ship-to-home orders ship out within 24 hours, Monday—Thursday, however some items are not available for same or next-day shipping. We currently ship select wine to residences in Florida.
Cigars may be shipped to residential addresses in the US with the exception of: Alaska, California, Colorado, Connecticut, Delaware, Hawaii, Maine, Maryland, Massachusetts, Montana, Utah, Vermont and Washington.
Shipping is also unavailable to Northern Mariana Islands, Puerto Rico, Virgin Islands, American Samoa, Armed Forces Americas, Armed Forces Europe/Middle East/Africa/Canada and Armed forces Pacific/Guam.
Two-day delivery service is available via a common carrier by selecting Ship to Home at checkout.
The shipping charge is dependent on the order weight and the zip code to which it is being delivered. Shipping charges also contain adult signature required and handling fees. A separate adult shipping charge is incurred for each package in the order. During the checkout process, select your shipping preference and input your zip code of your destination address to calculate the estimate shipping costs.
ABC and the Shipping Carrier are under strict state laws & regulations that require an adult signature at the time of delivery from an adult age 21+ with a valid, government issued photo ID at the actual shipping address. It is against our policy for a neighbor to sign for your delivery; there are no exceptions. ABC takes great measures to ensure no minor is exposed to the alcoholic contents of the package. If an adult with a valid, government issued photo ID is not available to sign for the package at the shipping address, the Shipping Carrier will make three attempts to deliver. After the three attempts, the package will be returned to our warehouse.
Due to an adult 21+ with a valid, government issued photo ID signature being required at the time of delivery, our Shipping Carrier will deliver to physical businesses and residential addresses only. The Shipping Carrier will not deliver to any PO/APO/FPO boxes.
In most cases, an order gets processed within 1-2 business days. However, it can take 3-5 business days in some cases.
No worries. Just contact us right away by completing the form found on abcfws.com/contact-us or phone 866-450-6622 and we will ship out another package to you right away. If the same product is not available, we will either offer you an alternative or issue a refund, including shipping charges.
Yes! ABC now delivers. Delivery is available seven days a week with the exception of Easter, Thanksgiving, and Christmas.
We typically deliver within five-mile radius of each location. Visit the website or app and enter an address to check.
ABC Team members receive and fill your order. Our third-party delivery drivers deliver your ABC order. Our Guest Services team is responsible for helping guests with any questions or issues with the service, including the website, payment processing, order status, refunds, and more.
When you place a delivery order, you will receive up to five text messages and emails.
Confirms your order has been received.
Confirms your order will be picked up soon!.
Confirms your order is out for delivery and contains your tracking URL.
Confirms your order is at the drop-off location.
Confirms your order was delivered.
Please call ABC Guest Services at 866-450-6622, as soon as possible. If the order is out for delivery, the order will be returned to the store, and the store will reach out to you either have you pick up the order or complete a refund. Refunds will be processed within 7-10 business days. The tip and delivery fee will be forfeited.
You may return the incorrect items to your closest ABC store for an exchange or refund.
Refunds for missing items can be requested by emailing ABC Guest Services at guestservices@abcfws.com
Click the tracking link located in your confirmation email or text from ABC.
If your order did not arrive during your delivery window and you do not see it on your tracking link, please call or email ABC Guest Services at 866-450-6622 or GuestServices@abcfws.com .
Please reach out to Guest Services at 866-450-6622.
Delivery orders will be returned to the fulfilling store. Once your order is returned to the store, you may choose to pick it up or request a refund.
You should have received an email or text that your order is running late. Please check your device and then click on the link that will take you to the tracking page.
If you received an order cancellation email or text, that usually means either the store was out of one or more of the items you requested (if this is the case you should receive a phone call from the store) or some of the payment information provided at checkout didn’t quite match up and for your protection, the order was placed in review after you received the order confirmation email and may have been rejected by our Cyber Security Software. Please contact ABC Guest Services for assistance at guestservices@abcfws.com or 866-450-6622.
Currently, we accept the following: ABC Gift Cards, Visa, MasterCard, Discover, American Express and PayPal. Google and Apple Pay are available in store.
Pennies are no longer produced by the U.S. Mint and ABC does not have pennies available for change.
Cash transactions will be rounded to the nearest $0.05 at checkout:
Totals ending in 1 or 2 will round down
Totals ending in 3 or 4 will round up
Credit, debit, and digital payments are not affected.
We are a Family-owned company currently operating 125+ stores throughout the state of Florida and three stores operating as Applejack by ABC in Colorado. Use our store locator to find a store location in Florida near you.
Inventory varies from store to store. To see what’s available in your store, select a store by clicking “Select Store” at the top, right of the home page or click here.
Items may not be transferred from one store to another. If you want to purchase an item a specific store does not carry, please visit the store and see about placing a special order.
Prices for the store selected online should match the in-store price for that same store location.
Please use the store locator and select a store for store hours.
No photography or videography is permitted in any ABC location without prior consent from ABC Corporate Headquarters. To obtain consent, contact the Wholesaler Representative for the brand(s) you represent.
Orders placed online or purchased from a store may be returned to any ABC location within 30 days from purchase. All refunds require a valid, government issued photo ID. If you do not have a receipt, you may exchange for other merchandise or an ABC merchandise card for the value of the item at the time of return. Products must be in the condition you received them and in the original box and/or packaging.
Guests must be 21+ to purchase anything in our stores, including nonalcoholic items. For the protection of all guests and team members, anyone who looks under 30 years of age may be required to show ID prior to making a purchase. All people accompanying a guest must also be 21+ and able to show a valid, government issued ID for anyone in the party to make a purchase.
Acceptable Forms of ID:
Valid driver’s license from any of the 50 states, Washington D.C., Puerto Rico or Canada.
"Florida law currently requires individuals to also carry the traditional physical Florida driver license." –Florida Highway Safety and Motor Vehicles (FL St 322.15)"
Florida state-issued identification card
Military ID
Passport or Passport Card
When it comes to our communities, we believe that giving back is the best way to move forward. Click here to learn more about the charities we support.
